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Chris Muller - Notes from America
Christopher C. Muller, Ph.D.Professor and Director Center for Multi-Unit Restaurant Management Rosen College of Hospitality Management University of Central Florida. Christopher Muller is a leading academic expert in the field of chain restaurant management. His research has focused on multi-unit restaurant brand management; chain restaurant organization development and growth; and the training of multi-unit managers.
October 27, 2009
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Chris Muller - Notes from America

Restaurant trends are obvious, you just need to look for them

A number of really revealing news articles hit the listserve system on Thursday and Friday this week.  I imagine many of you read them after seeing the teaser headlines in your email updates. I was struck by two, in particular.  One, with a by-line
 
Continue reading Restaurant trends are obvious, you just need to look for them
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July 22, 2009
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Chris Muller - Notes from America

Restaurant Brand Contraction

What makes a restaurant concept a brand? #ZU#First and foremost, it’s the customers. A restaurant brand’s value is resident in the customer’s mind, never in the Board Room. What a company does to create consumer brand value is, of course
 
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June 2, 2009
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Chris Muller - Notes from America

For Restaurants Twitter = Local, Facebook = Mass Market

Remember the idea that all restaurant marketing should be local marketing? And all local marketing should reinforce your two main consumer goals—frequency and loyalty?
 
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April 23, 2009
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Chris Muller - Notes from America

This week the marketing of restaurants changed forever.

By now you will have heard about Domino’s, the “disgusting employee” viral video and the way that Twitter played a crucial part in the rapid spread of the message.
 
Continue reading This week the marketing of restaurants changed forever.
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